If all the products on your order are in stock, it can take up to 2 business days for us to process your order and provide you with a tracking number.

For more information about when you can expect to receive your item, please click here.

We apologies in advance that during any peak holiday period there may be a slight delay in dispatching your order. We apologies for the inconvenience caused and greatly appreciate your patience. 

If you are not home, a calling card will be left that allows you to collect your parcel from their nearest facility.

If possible, we recommend using a residential or business address where someone will be present to sign for your order on your behalf.

For more information regarding your delivery, please click here. ”when the order will be delivered”

Our fee number 1800-0-79438

Due to a significant increase in orders, you may be waiting on hold for longer than usual to speak to our staff. In some cases, you may be waiting for more than 15 minutes to speak to a team member. 

If your request is not urgent, please email your request to support@swifttech.com.au and we will be in touch as soon as possible.

Our Customer Service Hours are:

Monday – Friday: 8am- 5:00pm (AET)

Saturday & Sunday: Closed, but you can send an enquiry, click here “link to a foarm”

Please make sure to have your Order/RA/Quote number on hand so we can assist you.

Need to speak to someone about an order you have already made? order@swifttech.com.au

Need sales advice before purchasing an item?  sales@swifttech.com.au

For Warranties & Return information and advice: support@swifttech.com.au

For everything else: support@swifttech.com.au

All of our products come with at least 1 Year Return to Base Warranty. On top of this many brands will offer a manufacturer warranty. 

This warranty covers any enquires regarding your product and any manufacturer’s faults that may occur. Manufacturer faults are issues that arise due to the way a product was made.

If you believe this issue can be fixed remotely, please contact us and we will try our best to help you out. Alternatively, you can also contact the manufacturer of the product who may be able to step you through a more detailed solution. 

If your product requires attention, please return the item with all original packaging and contents (If possible), together with a proof of purchase to any Umart store. For delivery orders please contact us with your order number and we will organise for the item to be returned free of charge along with a return form to complete. For large or bulky items, we may request you send parts individually but will work through this with you should it occur.

Once the item has been received, we will assess the condition of the item off-site and provide a solution of a repair, replacement or credit.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Alternatively, customers are also able to contact the manufacturer directly to arrange a repair, replacement or credit. By going directly to the manufacturer you may experience a much faster turnaround time. However, Umart is more than happy to process your warranty as well.

Physical Damage

Unfortunately, items that are physically damaged will need to undergo further external assessment and may not be covered under warranty.

No Fault Found

Please be aware if no fault is found with the item there can be a charge to cover the cost of shipping the item for repair. To avoid this please confirm with the manufacturer that there is a fault.

For more information regarding the status of your warranty or our warranty process, please click here.

For more information regarding your Umart Online warranty, please view the terms and conditions here.

Unfortunately, we currently do not offer international shipping for now. Please

Keep an eye on the website as this will change in the near future. 

To change your billing address please contact us via email with your desired address and billing name.

We can also resend invoices under this new billing address.

Please note, for us to complete this request, we do require the email request to come from the registered email address as listed on the account. If you no longer have access to this account, we recommend creating a new account.

All of our products come with at least 1 Year Return to Base Warranty. On top of this many brands will offer a manufacturer warranty. 

This warranty covers any enquires regarding your product and any manufacturer’s faults that may occur. Manufacturer faults are issues that arise due to the way a product was made.

If you believe this issue can be fixed remotely, please contact us and we will try our best to help you out. Alternatively you can also contact the manufacture of the product who may be able to step you through a more detailed solution. 

If your product requires attention, please return the item with all original packaging and contents (If possible), together with a proof of purchase to any Umart store. For delivery orders we’ll organise for the item to be returned free of charge and brought back to our authorised repair centres to be serviced by trained technicians.

For more information regarding your Umart Online warranty, please view the terms and conditions below: https://umart.zendesk.com/hc/en-us/articles/216573088-Terms-Conditions- 

Unfortunately, sometimes things go wrong, and you need to get your item sent off under warranty. Our team will do everything we can to reduce any inconvenience however we are unable to always provide an on-the-spot solution and do need to speak with suppliers or manufacturers.

As a result, it can take 1-2 weeks for us to resolve any warranty faults. This is only an estimate and your individual experience may differ. This time can also increase during peak periods.

Generally, once we receive an item, we will attempt to test and replicate the fault internally to get a quicker response for you. In some cases, we may be able to resolve it ourselves.

If the issue is more technical, we may need to engage the supplier or manufacturer (or in some cases, both) to work to resolve the issue for you. In these instances, the below outlines the general time frames for each stage. These time frames do not consider weekends or public holidays.

1. We will contact the supplier/manufacturer and request an RA Number. This is done digitally, and we wait for their response. This can take 2-5 daysto occur.
2. Once we have a response from the supplier/manufacturer, we will then coordinate the return with our delivery partner. This is usually done within 1 day.
3. Our Delivery Partner collects the item from us and takes it to the destination. This can take 2-5 days.
4. Once received, our supplier/manufacturer then reviews the product. The time it takes varies however on average, we expect this can take 10-14 daysto resolve.
5. After testing/repairing the product, the supplier/manufacturer can do any of the following; Repair or replace the item, provide us with a ‘credit’ so we can issue a refund, or advise ‘no fault found’. In some cases, they may advise us that the item had physical damage and are unable to offer a solution. If out of warranty, they may also provide a quote to have the item repaired.

For instances where an item is coming back to us, these will be returned to us via our delivery partner and can take 2-5 days.

When a credit is provided, we are usually able to process you a refund immediately. It can then take 2-5 days to appear in your account. Alternatively, this can be applied to a different item.

In the event we do not have a favourable response from the supplier, we may try to speak to the manufacturer (or vice versa) for a better outcome. This can extend the time frames mentioned above.

We will endeavor to provide you with updates along the way but please know that at times we may not have any further updates. Should you need to follow up on a warranty issue, please contact us and provide your RA Number or Order Number. 

For more information about the warranty process, please click here.

To contact our Customer Service team, please click here.